The Customer Care solution provides Customer Care Agents (CCA) with tools to access real-time and historical information on customer experience. Recent subscriber QoE metrics include a device used, location, coverage experience including calls dropped or unsuccessful attempts to connect.
The on-demand availability of KPIs relating to recent customer experience allows CCAs to understand and promptly address customer issues. In addition, with access to information on devices & locations visited when problems occurred, the CCA is able to establish if the issue is unique to this customer, or part of a more general problem impacting others.
Providing an interactive query interface, as well as dashboards & reports, this package delivers improved customer experience when contacting Customer Care, plus the ability to be more proactive resulting in shorter and fewer customer care calls, and often without the need to involve additional technical resources.
Get Started with WadaroThe Customer Care package provides many clear benefits across various MNO functions. These include:
This package provides functionality to support the following customer use-cases:
