QoE mobile analytics is the practice of collecting user data, reviewing these metrics, and
taking action to drive retention, engagement, and delivering improved service levels.
QoE mobile analytics is the practice of collecting user data, reviewing these metrics, and
taking action to drive retention, engagement, and delivering improved service levels.
SIMQOE data analysis provides rich insights into subscriber experience enabling informed decisions and cost-effective actions to ensure improved quality of service.
SIMQOE analytics delivers insights into subscriber experience that drives retention and loyalty while increasing lifetime customer value (LCV). Effective recording of subscriber service consumption patterns, location, and experience, combined with optimized levels of service assurance, delivers higher levels of customer satisfaction and improvements in brand positioning.
We support the integration of SIMQOE generated data with 3rd party data analytics tools.
Poor coverage and inadequate service performance together with poor customer support are some of the key drivers of subscriber churn. SIMQOE and SIMGEO insights offer a valuable analysis that can improve these metrics, enabling proactive customer support, improved network and cell tower location planning, identifying those areas generating high subscriber service volume/low signal strength, targeting specific markets based on location, and improving customer service resource allocation.
Note: All data is protected in transit and at rest inside or outside of the network. See Subscriber Privacy
